Concession Line Flow Guide
Fast Service for Busy Events
Quick Answer: Managing Concession Lines
Keep concession lines moving by using a single-file queue leading to service points, posting clear signage with menu and prices, and assigning one operator per machine. For events over 100 guests, add a runner for restocking and consider separating order and pickup areas to prevent bottlenecks.
Layout Options
Choose a layout based on your space and expected volume. Simple setups work for smaller events; split-queue setups handle higher traffic.
Option 1: Single Line → Single Window
Best for: Smaller events (under 50 guests)
[Guest] → [Guest] → [Guest] → [Service Point]
↓
[Pick Up Here]Option 2: Single Line → Two Service Points
Best for: Medium events (50–150 guests)
┌→ [Popcorn]
[Guest] → [Guest] → [Guest] ─┤
└→ [Cotton Candy]Option 3: Separate Order & Pickup Lines
Best for: Large events (150+ guests)
ORDER LINE: [Guest] → [Guest] → [Cashier/Menu]
↓
PICKUP LINE: [Wait Here] ←←← [Service Points]Separating order and pickup prevents crowding at the service area and speeds up throughput.
Staffing Ratios
These are practical guidelines—adjust based on your event flow and menu complexity.
- •1 operator per machine — Each concession unit (popcorn, cotton candy, snow cone) should have a dedicated operator.
- •Add 1 runner for high volume — When serving 100+ guests, a runner keeps supplies stocked and clears finished items.
- •Add 1 cashier/line manager for big crowds — At 150+ guests, having someone manage the queue and handle payments separately reduces wait times.
- •Consider pre-packaging — Have an extra person pre-bag popcorn or pre-spin cotton candy during peak times.
Signage & Barriers
Clear visual cues reduce confusion and keep lines orderly.
- •Menu board placement — Position the menu where guests can read it while waiting in line, not just at the counter. This speeds up ordering.
- •Stanchions or tape — Use rope stanchions, caution tape, or cones to define line paths. Prevents crowding and "line cutting."
- •"Exact cash / tap only" cues — If you're not giving change or only accept certain payments, post this clearly to avoid slowdowns.
- •"Order Here" and "Pick Up Here" signs — Essential for split-queue setups. Large, visible lettering prevents wandering.
Speed Tips by Item
Different concession items have different service speeds. Plan accordingly.
🍿 Popcorn
Fastest option. Pre-bag during slow periods. Keep bags ready to hand out instantly during rushes.
🍭 Cotton Candy
Medium speed. Pre-spin cones and bag them. Live spinning is entertaining but slower—save it for light traffic.
🍧 Snow Cones
Slowest option. Shaving ice and adding syrup takes time. Pre-shave ice into cups if possible; let guests add their own syrup.
🌭 Hot Dogs / Nachos
Varies. Keep items pre-cooked and warming. Assembly should be quick—have condiments accessible but controlled.
Also see: Party Games & Concession Rentals
Planning a Busy Event?
Tell us your guest count and event type and we'll recommend the right concession setup.