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What to Expect
Your Customer Journey Guide
From the moment you book to the day of your event, here's exactly what to expect from Redline Inflatables. No surprises—just clear communication and professional service.
Booking Confirmation (Within 24 Hours)
- •You'll receive a confirmation email with your itemized quote
- •Deposit and payment instructions included
- •Event date, delivery window, and reserved items confirmed
- •Digital waiver link sent for signing before the event
1-2 Weeks Before Your Event
- •We'll reach out via call or text to verify all details
- •Weather monitoring begins for your event date
- •Final headcount or item adjustments still welcome
- •Certificate of Insurance (COI) processed if requested
3-5 Days Before Your Event
- •Delivery window confirmed (morning or afternoon)
- •Site readiness reminder: clear area, power access, path cleared
- •Weather update provided if conditions are relevant
- •Last chance for changes or additions
Day Before Your Event
- •Final confirmation text with crew arrival window
- •Emergency contact number shared
- •Setup area reminder and any last instructions
- •Weather decision communicated if borderline conditions
Event Day — Delivery & Setup
- •Our crew arrives within the confirmed delivery window
- •Professional setup takes 15-30 minutes per unit
- •Safety walkthrough with you before we leave
- •Quick departure—your event is ready to begin!
During Your Event
- •Emergency support line available if needed
- •You handle supervision (or our attendants if booked)
- •We continue monitoring weather conditions
Pickup & Wrap-Up
- •Our crew returns at the confirmed pickup time
- •Professional teardown—you don't lift a finger
- •Quick site check to ensure nothing is left behind
After Your Event
- •Thank you message from our team
- •We'd love a review to help other event planners
- •Rebook offer for your next event
📋Booking a Venue Event? (School, Corporate, Church, Park)
- •TSSA-Certified Equipment Required: All events outside private backyards require TSSA-licensed inflatables by regulation. We'll ensure your quote includes only compliant equipment.
- •Certificate of Insurance (COI): Let us know your venue name and address—we'll provide documentation naming them as additionally insured (allow 5+ business days).
- •Venue Contact: Share the facility manager or coordinator's details so we can coordinate access if needed.
- •Strict Timing: Venue events often have hard setup/teardown windows—we'll confirm exact times in advance.
- •Attendants Available: Need staffed supervision? Let us know when booking.
🏡Private Party at Home?
- •TSSA Not Required: For backyard parties at your own residence, TSSA certification isn't legally required—but you still get our professional setup and safety standards.
- •Access Check: We'll confirm gate width and path to your setup area.
- •You Supervise: An adult must be present to monitor the inflatable at all times.
- •Waiver Link: You'll receive a digital waiver to sign before the event.
Quick Reference: Communication Timeline
| When | What to Expect |
|---|---|
| Booking | Confirmation email + waiver link |
| 1-2 weeks before | Confirmation call/text |
| 3-5 days before | Delivery window + site reminder |
| Day before | Final text + emergency contact |
| Event day | Crew arrival + safety walkthrough |
| After event | Thank you + review request |
Last-Minute Questions Answered
What if the weather looks bad?
We monitor conditions and will contact you if wind or storms require rescheduling.
What if I'm running late?
Call us—we'll adjust if possible or wait within reason.
Can I add items last minute?
Call to check availability. We'll accommodate if we can.
Can I move the setup location?
Let us know ASAP so we can re-assess space and access.
What if I need to cancel?
Review our cancellation policy and contact us immediately.
📞Questions? We're Here to Help!
- •Call us at (519) 974-5123 or email jump@redlineinflatables.com any time.
- •We respond within 24 hours on business days.
Ready to plan your event?
Get a Quote